How do I pay my bill?
By mail using the colored envelope that comes with your bill.
Online through your checking account or with a credit card.
In person at the Treasurer's office in Town Hall located at 566 Washington St. Payments are accepted Monday through Friday from 8:15 a.m. until 3:30 p.m.
By direct debit through your bank account. Please complete our Automatic Payment Application.
When should I receive my bill?
Electric bills are mailed based on your account number. Accounts beginning with 011 through 102, 232, 233 and 241 are mailed on the 6th of each month. Accounts beginning with 111 through 221, 231, 251 and 252 are mailed on the 24th of each month.
Water bills are mailed the 15th of each month.
Cable bills are mailed on the 2nd of each month.
Please allow up 3 business days for delivery of your bill. Please note these dates may be adjusted for weekends and/or holidays.
What do I do if I think my bill is incorrect?
How do I report a power outage?
Please call us directly at 781-948-1100. We are staffed 24/7/365 to take your call and dispatch a crew, if necessary. In safety emergencies, please dial 911.
How do I register for service?
If you are purchasing property in Norwood please contact us 3 days prior to the closing and provide:
Passing date (If the passing does not go through on the scheduled date please contact the Billing Office at 781-948-1200 ASAP.)
If you are renting property please complete the application in our office. You will be required to provide:
A photo ID
A social security card or official document (i.e. tax form) with a social security number.
A copy of the front page of your lease which shows the tenant’s name(s), service location, and the move in date
If a copy of the lease is not available we will accept a letter from the landlord with the same information.
*A $100 deposit will be required to establish service if a social security number is not provided.
My electric bill seems higher than usual this month. Why?
A higher than usual bill may be due to seasonal reasons, billing periods, holidays or other circumstances.
In the winter, cold weather in some months can increase you bill by more than 10% as your heating increases. The sun sets earlier so you may use more lighting than you do in other seasons. Wearing heavier clothing in the winter requires longer electric drying time. We tend to move activities indoors and use more energy for lighting, cooking and entertaining once the weather gets cold.
In summer children are home. Hot, humid weather calls for more air conditioning and dehumidifier use. This alone can increase cooling costs by 10% or more.
A typical billing period is between 29 and 31 days but holidays or other factors beyond our control may make your billing period up to 35 days long. A difference of 5 days on your bill can increase your bill by 17%.
During holiday periods you might use more energy for cooking, cleaning, lighting, heating and entertaining.